RETURN & REFUND POLICY
Last Updated: September 2026
We hope you love your TDL Atelier pieces. If your purchase isn't quite right, we accept eligible returns in accordance with the policy below.
Returns
Eligible items may be returned within 14 days of delivery.
To be eligible for a return, merchandise must be:
Unworn and unused
In its original condition
Free from scratches, damage, alterations, or signs of wear
Returned with all original packaging, tags, pouches, or other materials included with the order
Items that do not meet these conditions may not be eligible for a refund.
Earrings
For hygiene reasons, all earrings are final sale and cannot be returned or exchanged unless they arrive damaged or defective.
This includes earrings that have been removed from their original packaging or tried on.
Final Sale Items
The following items are not eligible for return or exchange:
Earrings, for hygiene reasons
Items marked Final Sale
Gift cards
Customized or personalized items, if offered
Items showing signs of wear, damage, or alteration after delivery
Promotional or discounted merchandise is returnable unless it is specifically marked Final Sale at the time of purchase.
Starting a Return
To request a return, please contact us at:
Include your:
Order number, name associated with the order, item(s) you would like to return, and reason for the return.
Please do not send merchandise back without first contacting us. Once your return is approved, we will provide return instructions.
Return Shipping
Customers are responsible for return shipping costs unless the item received was incorrect, damaged, or defective.
Original shipping charges are non-refundable unless required by applicable law or the return is the result of an error by TDL Atelier.
We recommend using a trackable shipping method when returning merchandise. TDL Atelier is not responsible for return packages that are lost, stolen, misdirected, or damaged in transit before they are received by us.
Refunds
Once your return is received, we will inspect the item to confirm that it meets our return requirements.
If approved, your refund will be issued to the original method of payment.
Please allow 5–10 business days after your return has been inspected and approved for your refund to be processed. Your financial institution may require additional time for the credit to appear on your account.
Original shipping charges are not refundable unless otherwise required by law.
Exchanges
At this time, we do not offer direct exchanges.
If you would like a different item, please return your eligible original purchase for a refund and place a new order for the desired piece.
This helps ensure that the item you want remains available while your return is being processed.
Damaged, Defective or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or you receive an incorrect item, contact us at tdlatelierco@gmail.com within 7 days of delivery so we can review the issue and make it right.
Please include:
Your order number
A description of the issue
Clear photographs showing the item and any damage or defect
A photograph of the packaging, if relevant
If we determine that an item arrived damaged, defective, or incorrect, we will provide an appropriate resolution, which may include replacement, refund, or other remedy as applicable.
Normal Wear & Jewelry Care
Jewelry may naturally experience changes in appearance over time depending on wear, storage, exposure to moisture, skin chemistry, cosmetics, chemicals, and care.
Normal wear and tear, scratching, accidental damage, improper storage, misuse, or changes resulting from failure to follow our care recommendations are not considered manufacturing defects.
Please refer to the care instructions provided on individual TDL Atelier product pages for guidance on maintaining your jewelry.
Order Cancellations
We begin processing orders as quickly as possible.
If you need to cancel or modify an order, contact us at tdlatelierco@gmail.com as soon as possible. We cannot guarantee that an order can be changed or canceled once it has entered processing or has shipped.
If an order can no longer be canceled, eligible merchandise may be returned after delivery in accordance with this policy.
Refused & Undeliverable Packages
Customers are responsible for providing an accurate and complete shipping address.
If a package is returned to TDL Atelier because of an incorrect or incomplete address, refusal of delivery, or another circumstance attributable to the recipient, additional shipping charges may apply if the customer requests that the order be reshipped.
Consumer Rights
Nothing in this Return & Refund Policy is intended to limit any rights or remedies available to you under applicable consumer protection laws.
Questions?
For questions about a return, refund, or your order, please contact:
TDL Atelier
tdlatelierco@gmail.com
United States